Users are downloading your app and deleting it. The UX is why.
Upload screenshots of your iOS or Android app. BrokenProduct analyses your onboarding, navigation, and core screens and tells you exactly what is causing users to leave.
Upload ScreenshotsFree to start · 3 credits included · No card required
WHAT WE LOOK FOR
What does a mobile app UX audit cover?
A mobile app UX audit from BrokenProduct covers first-launch onboarding, navigation patterns, the home screen, tap target sizing, text readability, and cross-screen consistency, based on screenshots you upload directly, no extension needed.
First-launch onboarding
Do new users understand what the app does and how to get started within the first three screens? We evaluate your onboarding flow for clarity, value delivery, and unnecessary friction.
Navigation patterns
Are you using the right navigation pattern for your app's content depth? We evaluate tab bars, hamburger menus, gesture navigation, and whether users can find core features without prior knowledge.
Home or dashboard screen
Is the main screen after login clear, actionable, and relevant to what the user is trying to do? We check visual hierarchy, empty states, and the primary action.
Tap target sizing
Are all interactive elements large enough for comfortable touch interaction? Elements under 44px are consistently difficult to tap accurately on mobile devices.
Text readability
Is all text readable without zooming? We check font sizes, contrast ratios, and line lengths across all submitted screens.
Consistency across screens
Do navigation patterns, terminology, and visual style stay consistent from screen to screen? Inconsistency is one of the most common causes of confusion in mobile apps.
COMMON PROBLEMS
The most common mobile app UX problems we find
Onboarding that leads with features
Most mobile app onboarding shows users what the app can do before showing them how to accomplish their goal. Users delete apps when they cannot find their first win quickly.
Thumb-zone dead zones
Primary actions placed at the top of the screen require users to shift their grip. CTAs, navigation, and key interactions should be within comfortable thumb reach, the bottom two-thirds of the screen.
No recovery from errors
Mobile app error states are frequently dead ends. A message that says "Failed to load" with no retry button or alternative path causes immediate app abandonment.
HOW IT WORKS
How does BrokenProduct audit your product's UX?
BrokenProduct uses a browser extension to capture screenshots of your product as you use it, then runs them through an AI analysis pipeline trained on real SaaS UX expertise. A human designer reviews every finding before the report is delivered.
Set up in one click
Add BrokenProduct to Chrome, Firefox, or Edge. Open your product. Browse normally, the extension captures every screen you visit, silently in the background. No code changes. No tracking scripts. Nothing added to your product.
Building a mobile app? Upload screenshots directly instead.
Submit with one click
Review the captured screens. Remove anything you don't want audited. Add an optional note about your biggest UX concern. Submit. Credits are deducted at submission, not at delivery.
Get your report in 12 hours
Our AI analyses every screenshot against a structured UX framework. A human designer reviews the findings, removes false positives, and adds expert context. You receive a PDF report by email within 12 hours.
SAMPLE FINDING
What a mobile app finding looks like
Screen type: Onboarding, Step 2 of 4
CriticalOnboarding explains a secondary feature before the user has completed account setup. The primary task is delayed by two unrelated screens.
Fix: Reorder onboarding to complete the primary task first. Move feature education to contextual tooltips shown after first use.
PRICING
How much does a UX audit cost with BrokenProduct?
A UX audit with BrokenProduct costs from $0 to $79 depending on how many audits you need. All plans use a credit system. You buy credits in packs and spend them per audit. No subscriptions. No monthly commitment. Credits are valid for 6 months.
| Audit type | Screens | Credits | Delivery |
|---|---|---|---|
| Basic audit | Up to 10 screens | 1 credit | 24-hour delivery |
| Full audit | Up to 30 screens | 2 credits | 12-hour delivery |
| Priority | Up to 30 screens | 3 credits | 6-hour delivery |
3 free credits on signup. No card required.
Install Nowmobile app UX audit questions
Take 10 to 15 screenshots of your key app screens on your device: your onboarding steps, main home screen, core feature screens, and any screen you are concerned about. Upload them at brokenproduct.com/upload. The same AI analysis and human review applies as with the browser extension.
Capture your launch screen or splash screen, each step of your onboarding flow, your main home or dashboard screen, your 2-3 core feature screens, your settings or profile screen, and any screen that is getting user complaints or support tickets.
Yes. Upload screenshots from either platform. If you have both iOS and Android versions and want both audited, include screenshots from both in the same upload session and note which screenshots are from which platform in the founder context field.
Yes. The audit is based on screenshots of the actual user experience regardless of the underlying technology. React Native, Flutter, Xamarin, and native iOS and Android apps all work the same way.
App Store reviews tell you that users are unhappy but rarely explain exactly which screen or interaction caused the problem. A BrokenProduct mobile app audit identifies the specific screens, elements, and patterns causing confusion, giving you actionable fixes rather than sentiment data.
READY?
Your product has UX problems.
Find out exactly where.
Install the extension in 30 seconds. Use your product for 10 minutes. Get your report in 12 hours.
Install Now
Free · 3 credits included · No card required
SaaS · Web Apps · Websites · Landing Pages · Mobile Apps