Terms of Service

Last updated: August 8, 2026

1. Acceptance of terms

These Terms of Service ("Terms") govern your access to and use of BrokenProduct, including our browser extension, our screenshot upload tool, and brokenproduct.com (together, the "Service"), operated by BrokenProduct. By creating an account, installing the extension, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company to these Terms.

2. The service

BrokenProduct provides an AI-powered UX audit combined with human review. You capture screens of your product, either through our browser extension or by uploading screenshots, and submit them for analysis. We deliver a report identifying UX issues and recommended fixes, typically within 12 hours of submission, or within the delivery window stated for your plan at the time of purchase.

The Service is provided on an "as available" basis. We aim for high reliability but do not guarantee the Service will be uninterrupted, error-free, or available at all times.

3. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity that happens under your account. Notify us immediately at hello@brokenproduct.com if you suspect unauthorized use of your account.

4. Credits and billing

BrokenProduct uses a credit system. You receive 3 free credits on signup, enough for one full audit, with no card required. Additional credits are purchased in packs. A basic audit uses 1 credit, a full audit uses 2 credits, and a priority audit uses 3 credits.

• Credits are deducted at the time you submit an audit, not at the time the report is delivered.
• Purchased credits are valid for 6 months from the date of purchase. Free credits expire 90 days after being granted.
• There is no subscription or recurring charge. You only pay when you buy a credit pack.
• All prices are shown in US dollars unless stated otherwise, and are exclusive of any taxes that may apply in your jurisdiction.

5. Refunds and re-audits

If you believe a report's findings are inaccurate or unhelpful, contact us within 7 days of delivery and we will re-audit your product at no additional credit cost.

Unused credits are refundable within 14 days of purchase, as long as no audit has been processed against them. To request a refund, email hello@brokenproduct.com with your account email and order details. Credits that have already been spent on a submitted audit are not refundable, since the analysis and human review work has already been performed.

6. Your content

You retain ownership of the screenshots, product content, and any founder context you submit ("Your Content"). By submitting Your Content, you grant BrokenProduct a limited license to store, process, and analyse it solely for the purpose of generating and delivering your audit report, and to retain it for the retention period described in our Privacy Policy.

You confirm that you have the right to submit Your Content, including any screenshots of a product you do not personally own, for example as an employee or contractor auditing a product on behalf of your company.

7. Acceptable use

You agree not to:

• Use the Service to capture or submit screenshots of a product you do not have authorization to audit.
• Attempt to reverse-engineer, scrape, or interfere with the Service or its underlying AI analysis pipeline.
• Use the extension to capture anything other than the product screens you intend to audit, including third-party personal data unrelated to your own product.
• Resell, sublicense, or redistribute BrokenProduct reports as your own audit product without our written permission.
• Use the Service for any unlawful purpose or in violation of any applicable regulation.

8. Report accuracy and disclaimer

BrokenProduct reports combine AI analysis with human review, but they are advisory in nature. Findings and recommendations represent our assessment of your product's UX at the time of the audit and are not a guarantee of any specific business outcome, such as increased conversion, activation, or retention. You remain responsible for evaluating and implementing any recommendation.

9. Limitation of liability

To the maximum extent permitted by law, BrokenProduct and its team are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost revenue, lost data, or business interruption. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 6 months preceding the claim.

10. Termination

You may stop using the Service and close your account at any time by contacting us. We may suspend or terminate accounts that violate these Terms, including the acceptable use provisions above. Credits are not refundable upon termination for violation of these Terms.

11. Changes to these terms

We may update these Terms as the Service evolves. If we make material changes, we will update the "last updated" date above and, where appropriate, notify active account holders by email. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of India, without regard to conflict of law principles. Subject to the good-faith negotiation step below, the courts at Ahmedabad, Gujarat, India have exclusive jurisdiction over any dispute arising from these Terms or the Service.

Before either party files a claim, we ask that you first contact hello@brokenproduct.com so we can attempt to resolve the issue through good-faith negotiation.

13. Contact us

Questions about these Terms can be sent to hello@brokenproduct.com. We respond within 24 hours on business days.