Your web app works perfectly. Your users still find it confusing.
BrokenProduct captures your web app's real screens, post-login, inside the actual product, and tells you exactly what is causing confusion and how to fix it.
Free to start · 3 credits included · No card required
WHAT WE LOOK FOR
What does a web app UX audit cover?
A web app UX audit from BrokenProduct covers first screen clarity, core flow, navigation structure, error handling, CTA effectiveness, and responsive behaviour, based on screens captured post-login inside your actual product.
First screen clarity
What does a new user see first after login? We check whether it orients them or overwhelms them.
Core flow analysis
We trace the path from entry to the user's primary goal and find every friction point.
Navigation structure
Is your information architecture logical to someone using the app for the first time?
Error handling
When something goes wrong, do your error messages explain what happened and what to do next?
CTA effectiveness
Are your primary actions visually distinct and contextually placed?
Responsive experience
Does the app hold up on tablet and mobile browser views?
COMMON PROBLEMS
The most common web app UX problems we find
No clear starting point
Web apps often show everything at once. Users do not know where to begin and default to exploring randomly, missing the core value entirely.
Error messages that block progress
Generic error messages ("Something went wrong") with no recovery path cause immediate abandonment. Users cannot distinguish between their mistake and a system failure.
Navigation that assumes prior knowledge
Labels that make sense to the team building the product mean nothing to a new user. We find terminology gaps in every web app audit.
HOW IT WORKS
How does BrokenProduct audit your product's UX?
BrokenProduct uses a browser extension to capture screenshots of your product as you use it, then runs them through an AI analysis pipeline trained on real SaaS UX expertise. A human designer reviews every finding before the report is delivered.
Set up in one click
Add BrokenProduct to Chrome, Firefox, or Edge. Open your product. Browse normally, the extension captures every screen you visit, silently in the background. No code changes. No tracking scripts. Nothing added to your product.
Building a mobile app? Upload screenshots directly instead.
Submit with one click
Review the captured screens. Remove anything you don't want audited. Add an optional note about your biggest UX concern. Submit. Credits are deducted at submission, not at delivery.
Get your report in 12 hours
Our AI analyses every screenshot against a structured UX framework. A human designer reviews the findings, removes false positives, and adds expert context. You receive a PDF report by email within 12 hours.
SAMPLE FINDING
What a web app finding looks like
Screen type: Primary Workflow
CriticalError state shows only "Something went wrong" with no recovery action. Users have no path forward and abandon the flow.
Fix: Replace with a specific error message and a retry or alternative action button. Explain what happened in plain language.
PRICING
How much does a UX audit cost with BrokenProduct?
A UX audit with BrokenProduct costs from $0 to $79 depending on how many audits you need. All plans use a credit system. You buy credits in packs and spend them per audit. No subscriptions. No monthly commitment. Credits are valid for 6 months.
| Audit type | Screens | Credits | Delivery |
|---|---|---|---|
| Basic audit | Up to 10 screens | 1 credit | 24-hour delivery |
| Full audit | Up to 30 screens | 2 credits | 12-hour delivery |
| Priority | Up to 30 screens | 3 credits | 6-hour delivery |
3 free credits on signup. No card required.
Install Nowweb app UX audit questions
A web app audit focuses on post-login screens, the dashboard, user flows, and feature screens inside the product. A website audit focuses on public-facing pages and conversion. BrokenProduct handles both with the same extension.
Yes. The extension captures screenshots of whatever is visible in the browser regardless of the frontend framework. Single-page applications are supported, the extension detects significant DOM changes and captures on those events, not just URL changes.
10 to 15 minutes is enough. Cover your main screens, your primary user flow from start to finish, and any screen you are specifically concerned about. You can manually capture any screen using the extension popup.
Yes. You complete the login process including 2FA yourself in your browser. Once you are inside the product, you activate the extension and begin capturing. We never see your credentials or authentication tokens.
The extension captures what is visible at the moment of capture. For dynamic screens, capture them in the state that represents the typical user experience. You can manually trigger a capture at any moment using the extension popup button.
READY?
Your product has UX problems.
Find out exactly where.
Install the extension in 30 seconds. Use your product for 10 minutes. Get your report in 12 hours.
Install Now
Free · 3 credits included · No card required
SaaS · Web Apps · Websites · Landing Pages · Mobile Apps