Your SaaS product is losing users at a specific screen. Find out which one.
BrokenProduct audits your dashboard, onboarding flow, and core feature screens from inside your actual product, not just the public pages.
Free to start · 3 credits included · No card required
WHAT WE LOOK FOR
What does a SaaS UX audit cover?
A SaaS UX audit from BrokenProduct covers dashboard hierarchy, onboarding flow, navigation depth, empty states, feature adoption, and upgrade prompts, using screens captured from inside your actual product while you are logged in.
Dashboard hierarchy
Is the main screen clear to a brand-new user? We count navigation items, competing priorities, and missing focal points.
Onboarding flow
Where do users lose momentum between signup and first value? We trace every step and find every gap.
Navigation depth
Can users find core actions in under 2 clicks? We audit sidebar structure, label clarity, and discoverability.
Empty states
Do your zero-data screens guide users or abandon them? We check every empty state for a clear next action.
Feature adoption
Which features are buried more than 2 clicks from the main nav? We surface what users cannot find.
Upgrade prompts
Are your conversion moments contextually relevant? We check placement, copy, and visual weight of every upsell.
COMMON PROBLEMS
The most common SaaS UX problems we find
Navigation overload
SaaS products average 11 navigation items at launch. Users cannot determine which action to take first. Fix: reduce to 6 primary items with clear hierarchy.
Onboarding asks before it gives
Most SaaS onboarding flows ask users to configure settings before showing any product value. Users leave before they see what they signed up for.
Empty dashboard paralysis
A blank dashboard with no guidance is the most common reason users churn in week one. The product looks empty and users do not know what to do next.
HOW IT WORKS
How does BrokenProduct audit your product's UX?
BrokenProduct uses a browser extension to capture screenshots of your product as you use it, then runs them through an AI analysis pipeline trained on real SaaS UX expertise. A human designer reviews every finding before the report is delivered.
Set up in one click
Add BrokenProduct to Chrome, Firefox, or Edge. Open your product. Browse normally, the extension captures every screen you visit, silently in the background. No code changes. No tracking scripts. Nothing added to your product.
Building a mobile app? Upload screenshots directly instead.
Submit with one click
Review the captured screens. Remove anything you don't want audited. Add an optional note about your biggest UX concern. Submit. Credits are deducted at submission, not at delivery.
Get your report in 12 hours
Our AI analyses every screenshot against a structured UX framework. A human designer reviews the findings, removes false positives, and adds expert context. You receive a PDF report by email within 12 hours.
SAMPLE FINDING
What a SaaS finding looks like
Screen type: Main Dashboard
CriticalNavigation has 14 items with equal visual weight. New users cannot identify the one action they should take first.
Fix: Group navigation into 3 categories. Highlight the primary action with visual weight. Move secondary items to a More menu.
PRICING
How much does a UX audit cost with BrokenProduct?
A UX audit with BrokenProduct costs from $0 to $79 depending on how many audits you need. All plans use a credit system. You buy credits in packs and spend them per audit. No subscriptions. No monthly commitment. Credits are valid for 6 months.
| Audit type | Screens | Credits | Delivery |
|---|---|---|---|
| Basic audit | Up to 10 screens | 1 credit | 24-hour delivery |
| Full audit | Up to 30 screens | 2 credits | 12-hour delivery |
| Priority | Up to 30 screens | 3 credits | 6-hour delivery |
3 free credits on signup. No card required.
Install NowSaaS UX audit questions
Yes. This is the core difference between BrokenProduct and other audit tools. Because you install the extension and use your own product while logged in, we capture your actual dashboard, onboarding flow, and feature screens. No credentials are shared with us.
Capture between 10 and 30 screens covering your main dashboard, each onboarding step, your 2-3 core feature screens, and any screen you are specifically concerned about. The extension lets you delete unwanted captures before submitting.
If your SaaS product is responsive and you can view it in a desktop browser, the extension captures it. For native mobile apps, use the screenshot upload flow at brokenproduct.com/upload.
Hotjar shows you what users do: clicks, scroll depth, session recordings. BrokenProduct tells you why it is a UX problem and exactly what to fix. Hotjar requires a code install and weeks of traffic data. BrokenProduct delivers findings in 12 hours with no code install.
Our framework is built on Nielsen's 10 usability heuristics, Baymard Institute research, and BrokenProduct's proprietary founder framework, patterns specific to early-stage SaaS products that cause activation failure and early churn.
READY?
Your product has UX problems.
Find out exactly where.
Install the extension in 30 seconds. Use your product for 10 minutes. Get your report in 12 hours.
Install Now
Free · 3 credits included · No card required
SaaS · Web Apps · Websites · Landing Pages · Mobile Apps